HM-PRO, LLC

Serves , WA

35244

Hired 432 times

2 employees

19 years in business

$300/service call

5.0

This pro accepts payments via Cash, Check, Credit card, PayPal, Square cash app, Stripe, Venmo, and Zelle.

Next Service

Hours

Sun Closed
Mon 9:00 am - 5:00 pm
Tues 9:00 am - 5:00 pm
Wed 9:00 am - 5:00 pm
Thurs 9:00 am - 5:00 pm
Fri 9:00 am - 5:00 pm
Sat Closed

Credentials

License

License Holder: Mikhail Makrushin 
License Type: Construction Contractor (WA) 
License number: #HMPROL*792CH 
License verified on 4/14/2023 
Valid through 3/28/2025 
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Background Check

Mikhail Makrushin 
Completed on 9/17/2019 

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Introduction

We hired Michael for a comprehensive bathroom remodel, and there are several compelling reasons why we chose him over other contractors. Firstly, we had previously hired Michael for electrical work and observed that he is meticulous, detail-oriented, and prioritizes quality over speed. Secondly, among all the contractors we consulted for estimates, Michael was the only one who demonstrated innovative thinking. Our bathroom is very small, and efficient space utilization was paramount for us. Michael proposed a design that maximized space, whereas others merely suggested a straightforward remove-and-replace approach. Thirdly, the quality of Michael’s work is exceptional. Although the project took longer than anticipated, the end result is undeniably superb. Everyone who uses the bathroom, regardless of age, is impressed, often likening it to a hotel bathroom. Fourthly, Michael is honest and transparent. Every invoice was accompanied by detailed receipts from Maria, including new purchases, returns, and exchanges. Lastly, both Michael and Maria exhibited remarkable patience and both are very friendly. They provided the initial design, accompanied us to the store for material selection, and took the time to answer all our questions in detail, educating us throughout the process. Regarding the project itself, we completely remodeled our bathroom, stripping everything down to the walls, wiring, plumbing, and floor. Michael’s process included a design phase, during which he provided a rough 3D rendering that includes the exact materials we selected. His proposed design involved removing the door, installing a pocket door, and relocating the vanity to create more space. This design allowed us to install a slightly larger bathtub and an additional tall cabinet. The fixtures used in the bathroom are high-end and top quality. For instance, the bathtub features a three-function thermostatic valve with push-button handles, the floor is heated, and the bathroom includes a top-of-the-line pocket door, a wall-mounted Toto toilet with an electric bidet, and unique trim around the floor and ceiling. Michael’s attention to detail is evident in every aspect of the project. He spent more than a day sanding and painting the ceiling, resulting in a flawless finish. The wiring and plumbing were meticulously organized. He anticipates potential risks and takes preventive measures, such as installing a metal plate behind the bathtub’s thermostatic valve to prevent accidental damage from drilling. Michael also has a keen eye for lighting, incorporating various types of lighting in the bathroom, including dimmable spotlights, vanity lights, and strip lights in niche areas, which our children particularly enjoy during bath time. Michael is a contractor you can trust. We relied on him to make informed and thoughtful decisions without the need for constant oversight. He maintained a clean worksite, organized all materials in the garage, and ensured the project passed city inspection without any issues. We have been using the bathroom for over a month with no problems, including no electrical issues or water leaks. For those who value quality and reliability, Michael is the ideal choice. As he once told us, “Quality is more important than the timeline,” a principle that holds true in many aspects of life. See before and after pictures.

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Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

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When it comes to our prices, there are a few important things that customers should know. First and foremost, we believe in transparency and fairness, so we always strive to offer competitive prices that reflect the value of the services we provide. If you're interested in getting a preliminary price quote for your project, the best way to do so is to provide some basic information to Maria. She'll be able to give you a ballpark estimate based on the scope and complexity of your project, as well as any other relevant factors. It's also worth noting that we offer discounts to certain groups of customers. If you're an elderly person, a veteran, or someone with a disability, you can enjoy a discount of 10% off the total labor amount of your project. We believe in supporting those who have served our country and those who may face unique challenges in accessing our services. Finally, we also offer gift certificates that can be used to purchase our services. This can be a great option if you're looking to give the gift of a beautifully crafted project to someone special. Just let us know what services you're interested in, and we'll be happy to provide you with a gift certificate that can be redeemed at any time. Overall, we're committed to providing our customers with high-quality services at fair prices, and we're always happy to work with you to find the best solution for your needs and budget.

What is your typical process for working with a new customer?

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working with a new customer: 1. Initial consultation: The professional will typically schedule an initial consultation with the customer to discuss their needs and requirements. This may be done over the phone, via email, or in person. 2. Proposal: Based on the initial consultation, the professional will typically prepare a proposal outlining the scope of work, timeline, and cost estimate. 3. Contract: If the customer accepts the proposal, the professional will typically draw up a contract that outlines the terms of the project, including the scope of work, timeline, payment terms, and any other relevant details. 4. Design and planning: Once the contract is signed, the professional will typically begin the design and planning phase of the project. This may involve creating blueprints, selecting materials, and coordinating with any other professionals who may be involved in the project. 5. Execution: Once the planning is complete, the professional will typically begin the execution phase of the project. This may involve construction, installation, or other tasks, depending on the nature of the project. 6. Quality control: Throughout the execution phase, the professional will typically perform quality control checks to ensure that the work is being done to the highest standards. 7. Completion and handover: Once the project is complete, the professional will typically perform a final walkthrough with the customer to ensure that they are satisfied with the work. They will then hand over any relevant documentation, such as manuals or warranties, and collect final payment.

What types of customers have you worked with?

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It is often said that "Good, fast, and cheap: pick two," implying that it is impossible to have all three qualities simultaneously. However, we at HM-PRO,LLC believe that we can deliver all three, without compromising on quality. We understand that cost is an important factor for many of our customers, which is why we strive to keep our prices as low as possible. But we also recognize that quality is equally important, and we never sacrifice the quality of our products or services to save costs. On the other hand, we also understand that sometimes speed is of the essence, and we have the capability to deliver our products or services quickly without compromising on quality. However, this may come at a higher cost due to the additional resources required to expedite the process. In short, we believe that good, fast, and cheap are all achievable, but it requires careful planning, efficient processes, and a commitment to quality. So if you're looking for a company that can deliver on all three fronts, look no further than HM-PRO,LLC.

Describe a recent project you are fond of. How long did it take?

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A renovation project for a bathroom, kitchen, or house is essential before beginning any construction work. Without a design project, the outcome could be unpredictable and unsatisfactory. Just as assembling a car without a blueprint could result in a racing car or a washing machine, repairs should always start with a project. Once a good design project has been established, it can be entrusted to experienced craftsmen who can follow it without any complications. A well-designed project should not only pay off but even generate profits. Let's consider a few factors: Firstly, it prevents cheating by the contractor, secondly, it avoids unnecessary work and overpayments, thirdly it provides a clear understanding of the order of work, fourthly, it facilitates the selection of building materials, and finally, it gives a complete understanding of the final result. Each of these points demonstrates that beginning construction work without a project is a waste of time, money, and nerves. When considering all these factors, it becomes evident that a project is necessary for any successful renovation work.

What advice would you give a customer looking to hire a provider in your area of work?

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1. Do your research. Take the time to research the provider you are considering hiring. Look for reviews, check their credentials, and verify their experience. This will help you to make an informed decision about whether they are the right fit for your needs. 2. Get multiple quotes. Don't settle for the first provider you come across. Get quotes from several different providers, compare them, and choose the one that offers the best value for money. 3. Check for licenses and insurance. Make sure the provider you choose is licensed and insured. This will give you peace of mind knowing that they are qualified to do the work and are covered in case of any accidents or damages. 4. Ask for references. Don't be afraid to ask for references from previous customers. This will give you an idea of their quality of work and level of customer service. 5. Communicate clearly. Make sure you communicate your needs and expectations clearly with the provider. This will help to avoid any misunderstandings or miscommunications later on. 6. Get everything in writing. Make sure you have a written contract that outlines the scope of work, timelines, payment terms, and any other relevant details. This will help to protect both you and the provider in case of any disputes. By following these tips, you can find a reliable and trustworthy provider who will meet your needs and deliver quality work.

What questions should customers think through before talking to professionals about their project?

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Before contacting professionals about their project, customers should consider asking themselves the following questions: 1. What is the scope of my project? Customers should have a clear understanding of what they want to achieve with their project, including the scope of work and their budget. 2. What is my timeline? Customers should consider their desired timeline for completing the project, as this may affect the availability of professionals and the cost. 3. What are my specific needs and preferences? Customers should consider their personal preferences and needs, such as design styles, materials, and any special requirements they may have. 4. What is my budget? Customers should have a clear idea of their budget for the project and what they can realistically afford. 5. Have I done any research? Customers should do some research on the professionals they are considering hiring, such as reading reviews, checking credentials, and verifying their experience. 6. Are there any specific challenges or limitations with my project? Customers should consider any challenges or limitations that may affect the project, such as structural issues, permits, or zoning regulations. By answering these questions, customers can better communicate their needs and preferences to the professionals they contact, and ensure a successful outcome for their project.

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