Shamrock Overhead Door, Inc.

Serves Attleboro, MA

35244

Hired 1 time

6 employees

16 years in business

Not yet available

4.4

This pro accepts payments via Apple Pay, Check, Credit card, and Google Pay.

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Credentials

Background Check

Joshua Smith
Completed on 6/9/2023

Introduction

I'm Joshua "Ray" Smith, founder and CEO of Shamrock Overhead Door, Inc. After my last combat tour to Afghanistan from 2008,, I established SOD. Back in civilian life, I realized most good door companies had to shut down during the recession of '08. I made a vow that I will develop a professional door firm like never seen before, based on core values gained during my service. Serving customers and employees would be their utmost priority. I present to you, the reason why Shamrock is the right choice! At Shamrock Overhead Door, we pride ourselves on being the best in the business. Our commitment to quality, safety, and professionalism are unmatched by any competitor out there. Our team is comprised of highly skilled professionals who are rigorously trained and certified to provide you with unsurpassed service from start to finish. We understand that choosing the right company for your project is a critical decision, so let us show you why we are the clear choice. When you hire Shamrock Overhead Door, you’re not just getting a company that repairs doors; you’re getting a team that builds relationships. We take great pride in earning the trust of each and every one of our clients through going above and beyond what is expected of us. We stand behind our work and guarantee your satisfaction. Our man/woman power is unequaled in the business, and we can handle any project with accuracy, dedication, and above all, safety. Our commitment to safety doesn't just protect our team, but also ensures that your property and family stay safe throughout the entire process. When it comes to choosing between a one-man band claiming to be a company for cheaper, and an established brand like Shamrock Overhead Door, the choice is clear. Don't risk the safety and quality of your project by choosing the cheap route. Choose the best in the business, and see what it truly means to experience unparalleled customer service and workmanship. We understand that you have many options out there, but let us prove to you why Shamrock Overhead Door is the top choice for anyone who wants the job done right. Come visit our show room in Walpole to see for yourself why we're not just any garage door company, we're the best.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

- Shamrock Overhead Door, Inc. is upfront and transparent about pricing. - The company offers discounts for military personnel, nurses, teachers, senior citizens, and first responders. - Customers can earn cash rewards through the referral program. - Preventative maintenance plans help customers save money by catching small problems early. - The company offers deals and discounts on products and materials to pass on savings to customers. - Shamrock Overhead Door, Inc. is committed to fair pricing and customer satisfaction.

What is your typical process for working with a new customer?

When a customer contacts Shamrock Overhead Door, Inc. for garage door service, maintenance or installation, we want to make sure they feel at ease and confident in our expertise. Here's what they can expect from us: 1. Initial Call: When the customer first contacts us, they can expect to speak with a friendly and knowledgeable representative who will gather information about their specific garage door needs. We will ask for basic details like the customer's name, phone number, and address, as well as specific information about the issue they are experiencing. We will then schedule an appointment at a time that works best for the customer. 2. Pre-visit Preparation: Before we arrive, we will send an email that includes a brief introduction of the technician who will be working on the customer's garage door. We will also provide the customer with the technician's name and photo so they know who to expect. 3. On-Site Visit: When our technician arrives at the customer's location, they'll introduce themselves and ask to take a look at the garage door. They will then conduct a thorough assessment of the door and discuss any issues that they have identified. The technician will provide a comprehensive explanation of what work is necessary, along with a quote for the costs. 4. Service or Installation: If the customer agrees to the technician's recommendations, the work will commence in a timely and efficient manner. Our experienced technicians work quickly and safely, making sure to take every precaution necessary to ensure the utmost quality of work and safety of the customer's garage door system. 5. Wrap Up Inspection: After the job is complete, we conduct a walk-through with the customer to ensure their satisfaction, making sure that they're happy with the work we've done. If there are any issues, we will make sure to address them and take care of any necessary corrections. At Shamrock Overhead Door, Inc. we take pride in our commitment to providing top-notch service that is both reliable and affordable. With our experienced team of technicians and our dedication to customer satisfaction, we promise to keep our customers' garage doors running smoothly for years to come.

What education and/or training do you have that relates to your work?

We spare no expense when it comes to training our team. Our rigorous technical training on residential repairs in Maryland is just the beginning. Our technicians must complete 120 hours in the field and earn certification through the IDEA examination. To ensure sharpness, we also provide state-of-the-art in-house training bays. Continuous training is an ongoing part of our technicians' careers at Shamrock, so they can always perform their best.

What questions should customers think through before talking to professionals about their project?

1. Is my garage door system safe for my loved ones to walk under? 2. Is the company I'm working with reputable, or are they just using "free" as a marketing gimmick? 3. How old is my system, and do I need to replace it or just repair it? 4. What's my budget? Average repairs can cost $200-$1500, while replacements start at $2100. Don't automatically choose the cheapest company. Lastly, Check out this website from the state first: mass.gov/news/garage-door-scams-are-on-the-rise. Here are some key questions to ask: