Pro One Garage Doors

Serves Concord, NC

35244

Hired 37 times

2 employees

8 years in business

Free on-site estimate

5.0

This pro accepts payments via Apple Pay, Cash, Check, and Credit card.

Next Service

Hours

Sun Closed

Mon Closed

Tues Closed

Wed 8:00 am - 5:00 pm

Thurs 8:00 am - 5:00 pm

Fri Closed

Sat Closed

Credentials

Background Check

Kyle Kiker
Completed on 11/21/2022

Introduction

Pro One was founded in 2018 by Kyle Kiker. Being a professional garage door installer for a large, corporate company, he saw the need for a customer-oriented business who would treat garage door owners like family. With top-of-the-line products and unmatched customer service, Pro One has the people and systems to give constant great experiences to homeowners in need of an expert garage door solution.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

We have set pricing for service, parts, motor and door installations. Discounts are offered for multiple unit installations, veterans/active military and widows. Contact us for more information!

What is your typical process for working with a new customer?

When a new customer contacts us looking for a quote on their garage door solution(s), we gather as much information about the situation as is suitable for over the phone. We then book the job. After the job is complete, we explain what was done and educate our customer of how to operate their door and motor safely and efficiently.

What education and/or training do you have that relates to your work?

We strive to be up-to-date on industry news. Our professional service standards are what sets us apart from the competition. New hires have a clean background and a history of hard, honest work. They must complete a training program to be certified before working in the field on their own.

How did you get started doing this type of work?

I got into garage doors when I was in my mid 20's. While having a degree and a good job in a garage door company. However, with a tough downturn of events in the company, I found myself barely making ends meet. That's when I founded Pro One Garage Doors with a vision for a company that communicates well, does quality work and treat customers how we want to be treated. Thankfully, we have seen this unfold and are enjoying the journey!

What types of customers have you worked with?

We have worked with almost all types of customers.

Describe a recent project you are fond of. How long did it take?

Repairs normally take between 30 minutes and two hours.

What advice would you give a customer looking to hire a provider in your area of work?

Read reviews from multiple sites.

What questions should customers think through before talking to professionals about their project?

Customers should look at their calendar and have some available times ready to offer for the technician to come. Most projects are completed same-day or within 1-3 business days.