Scribe Residential Management

Serves Round Rock, TX

35244

Hired 2 times

6 employees

38 years in business

Free on-site estimate

5.0

This pro accepts payments via Check and Credit card.

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Credentials

Background Check

Gregory Fedro
Completed on 3/2/2024

Introduction

WHY SCRIBE RESIDENTIAL MANAGEMENT? We make residential Property Management look easy! * Locally owned and operated – NOT a franchise * Professional Management staff to assist with your calls & needs * Over 25 years of operational success and time-proven systems * We also offer Leasing Services for DIY Landlords, and management of second homes through our "Quality Home Care" program. Our ongoing commitment is to our Landlord clients in maximizing the value of their investment property, and to their Tenants who look to us for a positive rental experience. Service area includes: Greater Austin metro, Pflugerville, Round Rock, Cedar Park, Leander, Georgetown, Lakeway, Kyle & Buda (we have a full-time Field Manager who stays on the road...we are "hands on" and see our managed homes frequently!) Property Management requires creativity in finding win-win solutions and a knack for marketing. It also requires having time-tested systems for consistency in problem-solving, knowing the Market, and being hands-on in the ongoing care of the rental asset. It's not an easy job - you either love Property Management or you look for another career! Our Management Team has over 50 years of combined experience and we love what we do!

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

Pricing is negotiable and based on the individual needs of the Owner and their home. We are selective in the homes we manage - quality is important to us; when we manage a home, it's OUR name and reputation at stake when it comes to providing a quality experience and preserving the value of our client assets. We take great pride in the QUALITY of service provided, and the level of staffing we employ to provide it. Further, we don't charge super-low or "flat rate" Management Fees to our Clients and then make up the difference in fees charged to your Tenants nor do we seek to manage MORE homes to make up the difference.

What is your typical process for working with a new customer?

First, we want to know about the home to be managed and the Owner's needs, projected timeline, etc. - it's an interview process for us to determine if the home meets our criteria, and if we think we might be the best fit for what the Owner is seeking. The next step would be our Pinpoint Price Analysis to determine what the property might rent for. We use up-to-date, real-time data so we don't have to 'guess' how the market is performing and how long nearby homes are renting for and how long it's taking. With that Analysis, we provide our full Quote for services - our pricing is not "one size fits all" and that allows us to give the most EFFECTIVE price based on needs and the specific home. We also offer discounts for multiple homes owned. We can usually have a home signed up and on the market in 24-48 hours if the Owner is ready to begin. Bottom line, we want to fill your vacancy quickly!

What education and/or training do you have that relates to your work?

Master Property Manager leadership designation - National Association of Residential Property Managers - and ongoing business training and coaching for our entire staff. Technology and customer service standards are ever-changing and we have to be changing with it!

How did you get started doing this type of work?

Our Broker started managing multi-unit homes, and then transitioned into single-family investments (as both a Manager and Landlord himself). He has been with the Company for almost 30 years, and purchased the operation in 2016 - with Scribe, you get a very consistent track record and years of professional experience with all senior members of management staff.

What types of customers have you worked with?

FIRST-TIME LANDLORDS are our specialty! Residential sales agents citywide refer their clients to us because they know we are responsive to questions and will spend extra time needed to explain things - there's a LOT to know as a new Landlord!

What advice would you give a customer looking to hire a provider in your area of work?

You want a Management Team that manages 100% of the time, not as a side income for a Sales Agent. You also want someone who you can easily reach when you need to talk about something during business hours without getting electronic mailboxes or sent to FAQ pages on a website. Make sure that your vacancies will be listed in the MLS from the very FIRST day! Only putting it on the company website or only in Craigslist saves the company money so they don't have to pay out other Agents. But your vacancy is hugely impacted by not getting you the maximum exposure you deserve and are paying for. Choose a company that is PERSONAL - you should be able to know your Manager, the team who will be working with your renters, and the Owner of the firm. We all work together to assure a positive rental experience for you and your renters.

What questions should customers think through before talking to professionals about their project?

1. Is my Property Manager dedicated to managing our home, or dividing their time between their role as a Sales Agent? If there's a choice, will they be dispatching maintenance needs or going to a Closing instead? 2. Is the Management Company operating a maintenance company or affiliated with the Vendors they use? Make no mistake, companies that have in-house maintenance are in it for Profit; companies requiring you to use their selected Vendors may indeed have an affiliation and profit accordingly. Ask these questions! 3. In offering Owners low, low rates, is the Management Company recouping the loss by charging additional fees to the Tenants (beyond the expected Late Fees)? Ask to see a copy of the Lease that will be used...