What should the customer know about your pricing (e.g., discounts, fees)?
Property Management:
Our property management fee is a flat rate, clearly listed on our website, regardless of the rental price. Abrams Realty offers a price match guarantee! We are confident in our services and pricing, and we will match any lower rate from a local competitor. Contact us for details!
**No Gimmicks, No Add-Ons:** Unlike many competitors who offer gimmicky pricing and add-ons, we provide straightforward, transparent pricing. Let us show you how we deliver exceptional value without hidden costs!
**Home Buyers:** Our services come at no cost to you. The seller covers our fee when you purchase your home.
**Home Sellers:** Our rates are negotiable, ensuring you get the best value for our top-notch services.
**ASK ABOUT OUR MILITARY DISCOUNTS!**
What is your typical process for working with a new customer?
**Property Management Services:**
- **No Hidden Fees:** We have no junk fees, start-up fees, inspection fees, admin fees, advertising fees, or maintenance coordination fees.
- **Extensive Advertising:** We promote your property on the local Multiple Listing Service (MLS), AHRN, Military.com, Craigslist, Zillow, Hotpads, Trulia, social media, and over 900 other websites, including direct marketing to Military and NATO communities.
- **Quick Turnaround:** We rent and sell properties quickly. While we provide recommendations, you set the rental price. Our average time to rent or sell is within 14 days, with a goal of just 7 days. Our reviews speak for themselves!
- **Financial Management:** We excel in comprehensive financial management and maximizing the full potential of your property.
- **Thorough Tenant Screening:** Our tenants undergo a rigorous application process including credit checks, criminal background checks, eviction history, rental history, and employment verification. Owners are involved in tenant selection.
- **Exceptional Customer Service:** We offer excellent customer service with personal attention to detail. Locally owned and operated, we are highly experienced and dedicated to client satisfaction.
**Our Property Management Services Include:**
- Monthly financial accounting
- Quality property maintenance
- Cost control
- Inspection services
- Problem evaluation
- Vacancy leasing
- Advertising and marketing of property vacancies
- Property showings
- Application and tenant screening
- Eviction and small claims management
What education and/or training do you have that relates to your work?
Our entire staff is fully licensed and completes several hours of continuing education each year. Additionally, we participate in local and national training seminars to stay at the forefront of the industry.
We take pride in our dedicated property management team, which operates independently from our sales staff. This means our property managers are full-time professionals with dedicated office hours, focused solely on managing your property.
Our sales agents are also full-time, highly experienced, and fully licensed. They benefit from the robust support of our marketing department, legal compliance from our broker, and a strong network of agents with active buyers.
How did you get started doing this type of work?
Back in 2001, Liz began her career in the industry by working in leasing and property management for an apartment complex. Since then, she has expanded her focus to include real estate sales and property management, eventually opening a brokerage with her husband, Jim. Their business is a family affair, with four of their children also contributing in various capacities.
At Abrams Realty, all property managers and agents hold active Virginia real estate licenses and bring valuable experience to the table.
What types of customers have you worked with?
We have worked with a diverse range of clients, with approximately 90% being military personnel relocating due to military moves. Often, our clients are not local at intake, so we accommodate them by making our entire owner process 100% over the phone and online. Many of our clients are first-time landlords seeking knowledge and understanding.
All our property owners benefit from direct deposit and owner portals, allowing them to see up-to-the-minute details about their property status and information.
For our buyer clients, we facilitate purchases through live video walkthroughs and digital contracts, providing full assistance. Sellers receive full-service representation every step of the way, whether they are local or out of the area.
For out-of-town sellers and property management clients, as long as you can provide us with keys and sign online, we handle the rest. If you are local, we are happy to meet with you and guide you through the process. We offer comprehensive support every step of the way, leveraging our experience and negotiation skills to ensure a smooth process.
Describe a recent project you are fond of. How long did it take?
This question is challenging to answer because our business thrives on long-term relationships with our clients. Unlike a contractor who completes a job and moves on, we build ongoing, lasting connections. Simply put, we are most fond of our long-term clients. Many have been with us for years, contributing to our growth and success. We deeply value these fantastic relationships and are grateful for our repeat clients and those who refer us to others.
What advice would you give a customer looking to hire a provider in your area of work?
When considering property management, take the time to evaluate your property manager carefully. Ask yourself if they are available and if you can communicate openly with them. Consider whether you trust this person with your most significant financial asset for the next few years. Reflect on how they will treat tenants and handle difficult situations. Ensure you can reach them when needed.
Inquire about property managers' or agents' awards, who gives them out, and how they are determined. Be cautious, as some competitors may buy their "awards" and reviews.
**Avoid Add-On Services:** Let us show you how we offer more for less. Sometimes, less is more!
Delve into the experience of property managers and agents. Ask detailed questions about their past experiences, such as their last eviction and how they handled it or their most challenging day on the job. These questions can help you avoid hiring someone without the necessary skill set. Remember, property management and sales require different skill sets, and experience is crucial in both fields.
**Workload and Office Hours:** Always ask a property manager how many properties they personally manage. National statistics suggest that a full-time property manager can handle about 100-125 properties. Many local property managers handle only 10-20 properties and do not maintain regular office hours. Our property managers are full-time and are required to keep regular office hours.
When buying or selling, ask real estate agents specific questions about sales and negotiations. Watch out for bluffing or vague answers. A seasoned agent should be able to share at least one success story that highlights their negotiation skills. Real estate is not just about unlocking doors or putting up signs; it's about skilled negotiation and effective representation.
What questions should customers think through before talking to professionals about their project?
When considering hiring a property manager, customers should think through the following questions to ensure they make the best choice, like choosing Abrams Realty:
1. **Goals and Objectives:** What are your primary goals for your rental property? Are you looking for long-term investment management, or are you renting because the timing isn't right to sell?
2. **Experience:** How experienced is the property management team? At Abrams Realty, all our property managers are highly experienced and fully licensed.
3. **Availability and Communication:** Will the property manager be available when you need them? Can you communicate openly with them? Abrams Realty ensures that our property managers are always accessible and maintain regular office hours.
4. **Services Provided:** What specific services does the property manager offer? Abrams Realty provides comprehensive property management services, including tenant screening, maintenance coordination, and financial management.
5. **Fees and Costs:** Are there any hidden fees? Abrams Realty has a transparent fee structure with no junk fees, start-up fees, or hidden costs.
6. **Marketing and Tenant Acquisition:** How will the property manager market your property and find tenants? We advertise on over 900 websites, including MLS, Military.com, and social media, ensuring your property gets maximum exposure.
7. **Tenant Screening:** What is the tenant screening process like? Abrams Realty conducts thorough tenant screening, including credit checks, background checks, and employment verification.
8. **Technology and Transparency:** Does the property manager use technology to keep you informed? Our property owners have access to online portals for up-to-date information on their property.
9. **Reputation and Reviews:** What do other clients say about their services? Abrams Realty prides itself on long-term relationships and excellent client reviews.
10. **Support and Resources:** Does the property management team offer additional support and resources? We provide exceptional customer service, continuous education, and a network of agents to support your needs.
By considering these questions, you can confidently choose Abrams Realty as your property management partner, knowing that we provide unmatched expertise, comprehensive services, and a commitment to your property's success.
